Community Engagement Assistant 

Please note – Diversity, equity and inclusion are at the heart of what we value as a charity. The PANDAS Foundation is an equal opportunities employer and we welcome applications regardless of race, religion, sex, sexual orientation, age, disability or any other status protected by law.

No agencies please 

Reports to: Community Engagement Manager

Location: Remote

Salary: £26K per annum

Contract: Full-time, temporary Fixed Term for 12 months. (37.5 hours per week, Monday – Friday 9am-5pm)

Key skills- People focus, recruitment, administration, IT and community

Role Summary

The Community Engagement Assistant plays a crucial role in our Face-to-face peer support groups Department at PANDAS Foundation UK. You will be the operational backbone of our volunteer experience, ensuring that every volunteer group facilitator across the country is smoothly onboarded, well-informed, and consistently supported via digital systems and communication tools. This role is ideal for someone who is highly motivated, fast paced, organised, and thrives when trusted to work independently. You’ll need to be curious, proactive, and excited to solve problems before they reach your inbox.

This role is perfect for someone with strong admin, IT, and organisational skills who is passionate about making emotional support more accessible for parents.

Key Responsibilities

Group Facilitator Volunteer Onboarding & Compliance

• Manage end-to-end onboarding processes including DBS checks, e-learning, and group launch signoffs
• Maintain up-to-date volunteer records and ensure all documentation is compliant with safeguarding and PANDAS requirements

Digital Infrastructure & IT Systems

• Assist in the management of the SharePoint-based Volunteer Villa
• Maintain and update volunteer-facing documents, guides, and templates
• Support the setup and rollout of system frameworks

Volunteer Communications & Support

• Act as a point of contact for new and existing Group Facilitator volunteers on administrative queries
• Coordinate Group Facilitator updates, email communications, and key dates using workflows and scheduling tools

Operational Process Improvement

• Work closely with the Community Engagement Manager and Director of Services to streamline systems and improve the volunteer experience
• Assist with the design and delivery of short tutorial videos and onboarding resources for volunteers

Key Skills & Experience

• Proven experience in admin, volunteer coordination, or operations (ideally within a charity or community-focused setting)
• Confident using IT such as SharePoint, Microsoft 365, and CRM platforms
• Excellent written and verbal communication skills
• Highly organised with attention to detail and the ability to manage multiple workflows
• Passionate about mental health, community support, or perinatal care (lived experience is a bonus but not required)

What We Offer

• Remote working, we trust you to manage your time, energy and delivery
• Holiday entitlement – 25 days (plus bank holidays) 
• A purpose-driven role where your work directly supports parents and families
• A supportive, passionate team that genuinely cares about mental health and each other
• 6 sessions of funded therapy, because looking after yourself matters here
• Workplace pension scheme
• Colour works insights discovery profile
• Ongoing training
• Business Phone

Recruitment process:

First stage remote interviews via Zoom will commence from 28th August 2025.

CVs together with a short, personalised note should be sent to lauren.tonner@pandasfoundation.org.uk

Closing Date for Applications – 24th August 2025 at midday.